Privacy Policy

1. Introduction

Welcome to Broothar ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://broothar.com and make purchases from us.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register an account: Name, email address, phone number, password
• Make a purchase: Billing address, shipping address, payment information, phone number
• Contact us: Name, email, phone number, message content
• Subscribe to newsletter: Email address
• Leave reviews: Name, email, review content, images

2.2 Payment Information

When you make a payment, our payment gateway partners may collect:

• Card number (last 4 digits only for reference)
• Card expiry date
• Cardholder name
• Billing address
• UPI ID (for UPI transactions)

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide delivery updates
• Payment Processing: To process payments through our secure payment gateway partners
• Shipping & Delivery: To share your name, address, and phone number with our third-party courier partners for delivery
• Customer Support: To respond to your inquiries, complaints, and support requests
• Account Management: To create and manage your account, and provide order history
• Marketing Communications: To send promotional emails, newsletters, and offers (with your consent)
• Website Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraud and security issues

4. Information Sharing and Disclosure

We may share your information with:

4.1 Payment Gateway Providers

We share necessary payment information with our payment gateway partners to process your transactions. These partners are PCI-DSS compliant and have their own privacy policies. We do not store your complete card details.

4.2 Third-Party Courier / Shipping Partners

We share your name, shipping address, and phone number with our third-party logistics and courier partners to deliver your orders. These partners may contact you via phone for delivery coordination.

4.3 Service Providers

We may share information with third-party service providers who assist us in operating our website, conducting our business, or serving our customers (e.g., email service providers, SMS providers, analytics providers).

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology
• PCI-DSS Compliance: Our payment processing partners are PCI-DSS compliant
• Secure Servers: Your data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to your personal information
• Regular Security Audits: We regularly review and update our security practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep items in your shopping cart
• Understand how you use our website
• Improve our services and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at 8129702727 or email us at info@broothar.com.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: