Return & Refund Policy

1. Overview

At Broothar, we want you to be completely satisfied with your purchase. However, due to the nature of our handcrafted wooden products, we have specific return rules in place.

Please read this policy carefully before making a purchase. By placing an order, you agree to this Return & Refund Policy.

2. Return Window

Return Window: 7 days from delivery date

You must report any issue and initiate a return request within 7 days from the date of delivery.

After 7 days — NO returns will be accepted under any circumstances.

3. How to Initiate a Return (No Online Process)

There is NO online return process. You must contact us directly to request a return.

To initiate a return, you must:

1

Call or WhatsApp Us Directly

Contact us at 8129702727 within 7 days of delivery.

2

Provide Order Details

Share your order number, product details, and reason for return.

3

Provide Valid Proof

You MUST provide photos/videos showing the damage or issue. No valid proof = No return.

4

Wait for Approval

Once we review your proof, we will either approve or reject the return. Returns are only accepted after our approval.

5

Ship the Product Back

After approval, you must ship the product back. In general, return shipping charges are borne by the customer since we use third-party courier partners.
Exception: If the fault is verified to be on our side (damaged in transit from us, wrong item, or defective product), we arrange the return pickup at our cost.

4. Courier & Shipping Charges (NON-REFUNDABLE)

Important — Please Read Carefully

• Courier / shipping charges are NON-REFUNDABLE in general — whether the order is returned, refused, undelivered, or refunded.
• Return shipping cost must be paid by the customer in normal returns. We use third-party courier partners, so we cannot cover or reimburse their charges.
• Exception: If the issue is verified to be on our side (damaged in transit from us, wrong or defective item) with valid proof, we bear the return shipping cost AND refund the original shipping charge.
• If a package is returned to us due to a customer-side issue (wrong address, unavailability, refusal), courier charges are not refunded.

Because Broothar ships through third-party courier and logistics partners, shipping / courier charges paid at the time of ordering are passed directly to the courier and are therefore non-refundable in general.

This applies to forward shipping (to you) as well as return shipping (back to us). Any re-delivery, return, or exchange requires the customer to bear the courier charges — except when the fault is verified to be on our side (in which case we bear the return shipping and refund the original shipping charge).

5. Non-Returnable Items

The following items CANNOT be returned:

Customized / Personalized Products: Any product made to your specifications cannot be returned (unless damaged in transit from our side)
Broken or Damaged by Customer: Products damaged after delivery due to customer handling
Products Without Valid Proof: If you cannot provide photos/videos of the damage, no return will be accepted
Products Reported After 7 Days: Any return request made after the 7-day window will be rejected
Products Damaged During Return Shipping: If the product gets damaged while shipping back to us, it is the customer's responsibility

6. Failed Delivery & Returned Packages

Important Rules for Returned Packages

6.1 Courier Called But You Couldn't Accept

Our third-party courier service will call you before delivery. If they call and you are unable to accept the package, and the product is returned to us:

Courier charges are NOT refundable
If the product is customized, 50% of the amount is NOT refundable
You may arrange re-delivery by paying only the additional courier charges

6.2 Wrong Address Provided

If the package is returned due to an incorrect or incomplete address provided by the customer, the same rules apply:

Courier charges are NOT refundable
For customized products, 50% of the amount is NOT refundable
Re-delivery can be arranged by paying only the additional courier charges

7. Damage Liability

7.1 Damage Before Reaching You (Our Liability)

We Are Liable: If the product is damaged before reaching you — during transit from our warehouse, or if you receive the wrong / defective item — we take full responsibility.

You must report the damage within 24 hours of delivery with clear photos/videos of the product and packaging.
Once we verify the issue is on our side, we will arrange a free pickup for return — we bear the return shipping cost.
We will then either arrange a replacement OR provide a full refund.
In such cases, we refund the full amount — including the original shipping / courier charges.
No deductions for shipping apply when the fault is verified to be on our side.

7.2 Damage After Delivery (Customer's Liability)

If the product is damaged after delivery due to customer handling, we are NOT liable for any damage. No return or refund will be provided.

8. Refund Process

Once your return is received and inspected, we will notify you via email or phone. If approved, your refund will be processed within 5-7 business days.

8.1 Refund Method

Payment Method	Refund Method	Timeline
UPI Payment	Refund to same UPI ID	5-7 business days
Credit/Debit Card	Refund to same card	7-10 business days
Net Banking	Refund to same bank account	5-7 business days

8.2 Non-Refundable Amounts

Courier / shipping charges — NON-refundable in general (forward or return) except when the issue is verified to be on our side
50% of customized products — NOT refundable if returned due to failed delivery
Return shipping cost — normally borne by the customer, except when we arrange pickup for a verified fault on our side (we bear the cost)
Original shipping charges — Non-refundable for non-defective returns

9. Order Cancellation

9.1 Before Shipping

Orders can be cancelled free of charge before they are shipped. Contact us immediately at 8129702727 to cancel.

9.2 After Shipping

Once an order is shipped, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the product (subject to the rules above).

9.3 Customized Products

Customized products cannot be cancelled once production has started. If cancelled before production, normal cancellation rules apply.

Important Notice

7 Days

Contact First

Proof Needed