Shipping Policy

1. Shipping Overview

At Broothar, we are committed to delivering your premium wooden decor products safely and efficiently across India. This Shipping Policy outlines our shipping methods, delivery timelines, charges, and other important information.

We currently ship to all serviceable pin codes across India. For international shipping inquiries, please contact us directly at 8129702727.

2. Order Processing Time

Processing Time: 3 to 4 business days

All orders are carefully processed and packed within 3 to 4 business days after payment confirmation. This processing time allows us to:

Quality check every product
Carefully pack wooden items to prevent damage
Prepare documentation for shipping
Arrange pickup with our courier partners

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Delivery Timelines

Product Type	Delivery Time
Standard Small/Medium Items	7 to 14 business days
Large / Oversized Items	Extended timeline (varies by size)
Customized Products	Additional time (depends on customization)

Important: For large or oversized products, the delivery timeline may extend significantly based on the size, weight, and destination. We cannot provide an exact timeline for large items as it depends on courier handling and logistics. Standard delivery for regular-sized items is 7 to 14 business days.

Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, natural disasters, festival seasons, or logistical issues.

4. Shipping Charges

Shipping charges are calculated based on multiple factors including:

Delivery Location (State): Different states have different shipping rates
Product Size & Weight: Larger and heavier items may attract higher charges
Courier Partner: Charges vary based on the courier service assigned
Delivery Type: Standard vs. express delivery options

Transparent Pricing: The exact shipping charge will be displayed at checkout before you make the payment. You will see the complete breakdown including shipping charges, taxes, and total amount before confirming your order.

4.1 Payment Method

Cash on Delivery (COD) is NOT available. We accept only prepaid orders through our secure payment gateway:

UPI (Google Pay, PhonePe, Paytm, etc.)
Credit Cards (Visa, Mastercard, Amex, RuPay)
Debit Cards
Net Banking

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order:

Through the tracking link provided in your shipping confirmation email
On the courier partner's website using the tracking number
By logging into your Broothar account and checking your order status

Please allow 24-48 hours for tracking information to be updated in the courier system.

6. Delivery Attempt & Failed Delivery

6.1 Courier Delivery Attempts

Our third-party courier partners will attempt delivery at your provided address. If you are unavailable to receive the package, the courier may:

Attempt delivery again on the next business day
Contact you via the phone number provided at checkout
Return the package to our warehouse if all attempts fail

Important: Failed Delivery & Return Charges

If the courier attempts delivery and you cannot accept the package, and the product is returned to us, the following rules apply:

Courier charges are NOT refundable in this case
If the product is customized, 50% of the amount is NOT refundable
You may arrange re-delivery by paying only the additional courier charges

6.2 Wrong Address Provided

If the package is returned due to an incorrect or incomplete address provided by the customer:

The same failed delivery rules apply (courier charges non-refundable)
For customized products, 50% of the amount is non-refundable
Re-delivery can be arranged by paying additional courier charges only

6.3 Damaged in Transit (Before Reaching You)

We Are Liable: If the product is damaged before reaching you (i.e., damaged during transit from our warehouse), we take full responsibility. In such cases:

We will arrange a replacement, or
Provide a full refund including shipping charges
You must report the damage within 24 hours of delivery with photos/videos

7. Packaging

All products are carefully packed using high-quality packaging materials to prevent damage during transit. Wooden items are wrapped in protective materials and secured in sturdy boxes. If you receive a visibly damaged package, please refuse delivery and contact us immediately at 8129702727.

8. International Shipping

Currently, we only ship within India. For international shipping inquiries, please contact us at 8129702727 with your complete delivery address, and we will provide a custom shipping quote based on the product size and destination.

3-4 Days

7-14 Days

Live Tracking

Secure