Terms & Conditions

1. Agreement to Terms

Welcome to Broothar. These Terms & Conditions ("Terms") govern your use of our website https://broothar.com and your purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

• "We," "Our," "Us": Refers to Broothar
• "You," "Your," "Customer": Refers to the user or purchaser
• "Products": Refers to the wooden decor items sold on our website
• "Website": Refers to https://broothar.com
• "Order": Refers to a purchase request placed by you

3. Eligibility

To use our website and make purchases, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration and checkout
• Not be prohibited from using our services under applicable laws

4. Account Registration

When you create an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

5. Products & Pricing

5.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content are error-free. Actual colors may vary slightly due to photography and display differences, and wooden grain patterns will vary naturally between products.

5.2 Pricing

• All prices are in Indian Rupees (INR) and include GST where applicable
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Shipping charges are additional and calculated based on your delivery state and product size
• The exact shipping charge will be displayed at checkout before payment

5.3 Product Availability

Product availability is subject to change. If a product becomes unavailable after your order, we will notify you and offer a refund or alternative.

6. Orders & Payment

6.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraud or unauthorized transactions
• Violation of these Terms
• Non-serviceable delivery pin codes

6.2 Payment Methods

We accept the following payment methods through our secure payment gateway:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Credit Cards (Visa, Mastercard, Amex, RuPay)
• Debit Cards (Visa, Mastercard, RuPay)
• Net Banking

6.3 Payment Security

6.4 Order Processing & Shipping

• Processing Time: 3 to 4 business days after payment confirmation
• Delivery Time: 7 to 14 business days for standard items
• Large / Oversized Items: May take longer depending on product size and destination
• Customized Products: Additional processing time applies based on customization

6.5 Order Cancellation

• Orders can be cancelled free of charge before shipping
• Once shipped, orders cannot be cancelled but may be returned as per our Return Policy
• Customized products cannot be cancelled once production has started
• To cancel, contact us at 8129702727

7. Returns & Refunds

Our full Return & Refund Policy is available at Return & Refund Policy. Key points:

• 7-day return window from delivery date
• No online return process — you must contact us directly at 8129702727
• Returns accepted only after our approval
• Valid proof (photos/videos) required for damage claims
• Customized products are non-returnable (unless damaged in transit by us)
• Courier charges are non-refundable for failed deliveries

8. Intellectual Property

All content on our website, including but not limited to:

• Logos, trademarks, and brand names
• Product images and descriptions
• Website design and layout
• Text, graphics, and software

...is the property of Broothar or its licensors and is protected by Indian and international copyright laws. You may not reproduce, distribute, or use our content without prior written permission.

9. User Conduct

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Post false, misleading, or defamatory content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems (bots, scrapers) to access our website
• Engage in any activity that could damage our reputation

10. Limitation of Liability

To the maximum extent permitted by law, Broothar shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our website
• Product defects or delays
• Unauthorized access to your data
• Errors or omissions in content

Our total liability shall not exceed the amount paid by you for the specific product or service.

11. Indemnification

You agree to indemnify, defend, and hold harmless Broothar, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our website.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Calicut, Kerala, India.

We encourage you to contact us first at 8129702727 to resolve any disputes amicably before pursuing legal action.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.